Refund & Flexible Booking Policy

At Hilmuks Safaris & Adventures, we understand that travel plans may change due to unforeseen circumstances. As a safari company, we also commit in advance to lodges, transport providers, guides, and park authorities on your behalf. This policy is designed to offer flexibility where possible while fairly reflecting costs already incurred.

1. Cancellations by Guests

Cancellation requests must be submitted in writing and are effective from the date they are received by Hilmuks Safaris & Adventures.

The following refund terms apply:

More than 30 days before departure:
Full refund less a 5% administrative and processing fee.
15–30 days before departure:
50% refund of the total booking amount.
14 days or less before departure:
No refund will be issued, as services have already been secured and paid to suppliers.

Flexible Credit Option

Where cancellation is due to unforeseen circumstances beyond your control, you may cancel up to 60 days before departure and receive a non-transferable, non-refundable travel credit of the amount paid.

Credits must be used within 12 months of issue.
New travel must commence within 12 months of the rebooking date.
Credits cannot be exchanged for cash.

2. Postponements

Clients may request to postpone their booking up to 21 days before departure due to circumstances beyond their control, either in their home country or destination.

Postponements are subject to availability and third-party supplier policies.
Any non-recoverable costs charged by lodges, airlines, activity providers, or transport partners will be passed on to the client.
Requests made within 21 days of departure will be treated under standard cancellation terms.

3. Cancellations by Hilmuks Safaris & Adventures

If Hilmuks Safaris & Adventures is required to cancel a confirmed booking due to unforeseen or unavoidable circumstances—such as extreme weather, security concerns, governmental restrictions, or unavailability of essential services—clients will be offered:

A 100% refund, or
A travel credit of equal value toward a future booking

The chosen option will depend on supplier recoveries and client preference where feasible.

4. Force Majeure

No refunds or compensation shall be payable where cancellations, delays, or itinerary changes arise from Force Majeure Events beyond our reasonable control, including but not limited to:

Natural disasters or severe weather conditions
Political unrest, civil disturbances, or government-imposed restrictions
Public health emergencies, including epidemics or pandemics
Airline disruptions, supplier insolvency, or transport failures
Wildlife behavior or environmental conditions affecting park access

In such circumstances, Hilmuks Safaris & Adventures will make reasonable efforts to assist clients with rescheduling or alternative arrangements, subject to supplier terms.

5. No-Show Policy

Clients who fail to arrive on the scheduled start date of their safari or tour without prior written notice will be classified as no-shows and will not be eligible for a refund or credit.

6. Balance Payments

Final balance payments are due 60 days before departure, unless otherwise agreed in writing.
Failure to settle the balance by the due date without submitting a postponement or cancellation request will result in cancellation, with applicable penalties under this policy.

7. Refund Processing

Approved refunds will be processed within 10–14 business days.
Refunds will be issued using the original method of payment.
Bank charges, currency conversion differences, or third-party processing fees are non-refundable.