Privacy Policy

At Hilmuks Safaris & Adventures, we recognize that your personal information is an important asset and treat it with the highest level of care. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, communicate with us, or book a safari or tour.

This policy applies to all clients worldwide. Where required, additional protections are provided to clients located in the European Union (EU) and European Economic Area (EEA) in accordance with GDPR.

We may update this Privacy Policy occasionally to reflect changes in our services or legal obligations. Any updates will be posted on this page, and continued use of our services indicates acceptance of the revised policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when making enquiries, bookings, or communicating with us via our website, email, phone, WhatsApp, or other communication channels.

Information we may collect includes:

Personal details: Full name, email address, telephone number.
Travel and booking details: Passport information, nationality, date of birth, residential address, and flight details where required.
Preferences: Accommodation choices, dietary requirements, and special requests.
Health or mobility information: Only when necessary to ensure safety and suitability for certain activities.
Third-party data: If you book on behalf of others, you confirm that you have obtained their consent to share their information.

2. How We Use Your Information

We process your personal data only for legitimate and necessary purposes, including:

Designing, organizing, and delivering your safari or travel itinerary.
Making reservations with lodges, hotels, airlines, transport providers, and activity operators.
Communicating with you regarding enquiries, confirmations, payments, or itinerary updates.
Improving our services, website functionality, and customer experience.
Sending newsletters, offers, or travel updates only where you have given consent.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data Storage & Retention

Your information is stored securely using appropriate technical and organizational measures. We retain personal data only for as long as necessary to fulfill your travel arrangements and to comply with legal, regulatory, accounting, or operational requirements. Unless otherwise required by law, data is generally retained for up to five (5) years.

4. Sharing of Information

To deliver your travel services effectively, we may share limited personal information with carefully selected third parties, including:

Safari lodges and hotels
Airlines and charter flight operators
Transport service providers
Professional guides and specialist activity operators

Only the minimum information required to perform the service is shared. These parties are contractually or operationally required to use your data strictly for service delivery purposes.

5. Marketing & Communication

Marketing communications are sent only if you opt in.

You may unsubscribe at any time via email links or by contacting us directly.
We do not send unsolicited promotional messages.
Transactional or service-related messages (e.g., booking confirmations) may still be sent as necessary.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Understand how visitors interact with our website.
Improve user experience and website functionality.
Measure advertising and marketing effectiveness.

You may manage or disable cookies through your browser settings. Some website features may not function optimally if cookies are disabled.

Tools we may use include:

Google Analytics – website traffic analysis
Facebook Pixel – advertising performance measurement
Hotjar – user experience and interaction analysis

7. Telephone, SMS & WhatsApp Communication

We may use phone calls, SMS, or WhatsApp to:

Confirm bookings and payments.
Share itineraries and time-sensitive updates.
Provide important travel or safety alerts.

By providing your contact number, you consent to receiving these communications. Standard network charges may apply. You may opt out of non-essential messages at any time by contacting us or replying STOP, where applicable.

8. Your Rights

All clients, regardless of location, have the right to:

Request access to the personal data we hold about them.
Request correction of inaccurate or incomplete information.
Request deletion of personal data when it is no longer required.
Withdraw consent for marketing communications at any time.

Requests can be made using the contact details provided below.

9. GDPR & Kenya Data Protection Act (2019) Compliance

Hilmuks Safaris & Adventures complies with the Kenya Data Protection Act, 2019. Where applicable, we also comply with the EU General Data Protection Regulation (GDPR).

For Clients Outside the EU/EEA

Your personal data is processed under Kenyan data protection laws and relevant international best practices. Data is handled lawfully, securely, and only for legitimate business purposes related to travel services.

For Clients in the EU / EEA

If you are located in the European Union or European Economic Area, your data is processed under GDPR principles, including:

Lawful, fair, and transparent processing
Purpose limitation and data minimization
Accuracy and security of personal data

In addition to the rights listed in Section 8, EU/EEA clients also have the right to:

Data portability
Restriction of processing
Objection to certain processing activities
Lodge a complaint with a relevant data protection authority in their country of residence

By using our services, you consent to the processing of your personal information as described in this policy.

10. Data Controller

For the purposes of applicable data protection laws, Hilmuks Safaris & Adventures acts as the Data Controller for all personal information collected through our website, communications, and booking processes.

As Data Controller, we determine how and why your personal data is processed and ensure that appropriate safeguards are in place to protect it.